Refund policy

Return and Refund Policy for Jewelry

At Lilac Blue Jewelry, customer satisfaction is our top priority. We want you to love your jewelry as much as we love creating it. If for any reason you are not fully satisfied with your purchase, we are here to help. Please read our return and refund policy below:

Eligibility for Returns

• Timeframe: You can return any eligible item within 7 days of your delivery date.
• Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
• Non-Returnable Items: Custom-made, engraved, or personalized jewelry cannot be returned or exchanged unless defective or damaged.

Return Process

1. Contact Us: Before returning, please email us at lilacbluejewelry@gmail.com to initiate the return process.
2. Shipping: Customers are responsible for the return shipping costs unless the item arrived damaged or defective.
3. Inspection: Once we receive your return, we will inspect the item to ensure it meets the return conditions. This process may take up to 7 business days.

Refunds

• Method of Refund: Refunds will be issued to the original payment method.
• Processing Time: Once approved, refunds may take 5-10 business days to appear in your account.

Damaged or Defective Items

• If your item arrives damaged or defective, please notify us within 48 hours of delivery with photos and a detailed description. We will cover all return shipping costs for defective items and offer a replacement or full refund.

Contact Us

For any questions or assistance with your return or refund, please contact our support team at lilacbluejewelry@gmail.com.

We appreciate your trust in Lilac Blue Jewelry and are committed to providing you with high-quality jewelry and excellent customer service.